1 - Intellectual Property and Content
All intellectual property rights of software and content available through this website are property of Styliano Jewellery and are licensed and protected by law. All these rights are reserved to Styliano Jewellery. You can save, print or presenting the contents of this site only for personal use.
Styliano Jewellery is committed to not provide this information to third parties without your permission, except as necessary to process your form, fulfill your requests or manage users interactive programs. You also hereby grant to Styliano Jewellery the right to exchange any information provided by you with companies that maintain agreements with Styliano Jewellery, for the purposes mentioned above.
It is not allowed the publication, manipulation, distribution or reproduction in any format, any content of this site, or connecting it to any business or company.
2 - General Conditions
Access to and use of the same, as well as products and services are subject to the following conditions:
1)This website is intended for the use of registered users, so the passwords are personal and non-transferable. We also refer that the access the same is of temporary character, allowing us the right to withdraw the partial or total access at any time.
2) We reserve the right to make appropriate changes to the site, implying regular user visits in order to stay up to date with the present page content.
3) We are not responsible if for any reason this website is unavailable at a given time.
4) Ordering products should be made by users aged over 18 years (individuals under the age must have consent of their representatives) as well as the veracity of the data provided.
5) The elements and user information transmitted shall enjoy full legal effect, recognizing the user the electronic purchases and can not claim lack of signature for breach of obligations assumed.
3 - Shipping & Delivery
Styliano Jewelery sends orders to customers around the world. Delivery times might vary depending on the customer's geographic location. At Styliano Jewelery, all jewelery is manufactured after ordering, and delivered to the indicated address about 15 working days after confirmed payment. The carriers with whom we have protocols deliver Monday to Friday, between 8am and 6pm, at the address you wish.
Delivery times are merely indicative and may be extended if there are physical or structural constraints (eg. incorrect addresses or late charges).
Carriers do not deliver on holidays and/or weekends, nor it is possible to choose a specific time of delivery.
Once your order has been sent, and if you have given us your e-mail, you will receive a code so that you can find your order on the carrier's website. If you have trouble locating your order, please contact our customer support.
Minimum order and delivery values:
If the customer makes a purchase of less than €150, the cost of transport is €5. Above €150 purchases, the shipping cost is fully supported by Styliano Jewelery.
These conditions are an exclusive for non-professionals customers.
Difficulty in delivering:
If the carrier is unable to deliver the order, it will retry the next day or contact the customer to reschedule the delivery.
Resend of returned orders:
When an order is returned to Styliano Jewelery due to the responsibility of the customer and it is requested to resend it or to send a new one, an additional fee of €5 is required so that we can process the new order. This fee must be paid by bank transfer, and proof of payment must be sent to our customer service. The number of the returned order and the name of the first account holder, from which the bank transfer was made, must also be included.
The data required to perform the transfer are as follows:
Bank: Banco Comercial Português
4 - Payment Methods
Styliano Jewelery offers you the following payment methods:
- Bank transfer.
If in doubt, go to www.paypal.com for more information on Paypal payments. Through PayPal you will be able to complete payment using credit card without having to register on the website.
The payment made through bank transfer, through the network of ATMs or its Homebanking, takes about 1 to 2 business days to enter into our account.
The delivery of the order will be made only after confirmation of receipt of your payment.
5 - Cancellation, Returns and Exchanges
All Styliano Jewellery products have 2 year warranty. Any claim that does not involve warranty of the product must be carried out within a maximum period of 15 days.
We only accept returns of complete products and inside of its original package. Packaging and products damaged, altered, scratched or incomplete will not be accepted nor any refund will be made of the same ones that are presented under the aforementioned conditions. If the customer wishes to retrieve a previously returned item, he must bear the shipping costs again.
To exercise your right of return, please contact our customer service department, indicating the reference number of the product you wish to return and the reasons. Customer service is available Monday through Friday, from 9am to 6pm.
Once an order has been completed, it can only be canceled through customer support, whose contact should be made as soon as possible. Once expelled, the order can not be canceled.
Returns of orders / products:
Styliano Jewelery reserves the right to choose how to collect the product. The customer must keep the product in perfect condition until it is collected. The collection is free if the reason for the return is our responsibility. Otherwise, the cost of the collection, which corresponds to €5, will be deducted from the amount of the refund.
In case of stock rupture, our customer service department will contact the client. The client can then exchange the product with a similar one or, if he does not want it, he will be entitled to a credit note or the return of the amount paid, by bank transfer.
6 - Product Information
The information provided on our site is in line with a correct presentation regarding the value of the products. However, we reserve the right to refuse orders in which the product information has been incorrectly published, which includes prices and promotions.
The refusal of orders may be related to other reasons, such as: the discontinuance of a product, the inability to access payment authorization or the possibility of fraudulent orders.
We caution that we will not be liable for any loss you may incur if a third party obtains unauthorized access to any data you have provided to us.
Prices may change without notice.
7 - Product warranty
The products have a warranty period within 12 months starting from the date of purchase in cases where it is shown legitimate and can be exercised upon presentation of the guarantee certificate and / or duly completed proof of purchase.
Are considered outside of the warranty conditions the products that have passed the period specified by Styliano Jewellery or have defects caused by accident, improper handling of the products, carelessness, or other change that surpasses Styliano Jewellery.
Upon inspection of the product received and if an attempted fraud is detected, the product will be returned to the customer as it is.